First time? Let’s figure it out.
Your first salary, bank account and bills. Tunisian references and practical steps you can save.
Let’s get startedReceive SONEDE bill alerts
An official SMS service for new bills and payment tracking.
Online B3: apply and track without duplicate payments
Distinguish application, payment and dispatch, then find your tracking reference.
Renting: calculate the full upfront cost
Separate rent, deposit, agency, moving and essentials before committing.
Lost bank card: the first steps
Block the card, save the reference and check transactions with your bank.
A work period is missing from my CNSS record
Compare periods and prepare an evidence-backed enquiry.
My parcel tracking has stopped updating
Find the right number, understand tracking limits and prepare a postal enquiry.
I received a different product from my order
Compare order and delivery and prepare a clear complaint to the seller.
CNSS and CNAM: who does what?
Separate social security registration from healthcare reimbursement.
The ATM debited my account but gave no cash
Keep withdrawal details and raise an enquiry without relying on a promised refund.
Birth extract: prepare the right information
Check civil-status details, required language and procedure before ordering an extract.
An unusually high water bill
Compare readings and periods, document the difference and prepare a district enquiry.
Close a bank account and keep proof
Prepare transfers, payments and documents before requesting written closure.
Internet keeps dropping: prepare a useful complaint
Separate Wi-Fi from internet access, record incidents and follow a provider ticket.
Send a Mandat Minute transfer
Prepare the transfer, share the code with the intended recipient and keep proof.
Passport: prepare your file without relying on rumours
Identify your situation, confirm current documents and keep a submission record.
Pay a bill and keep the receipt
The right reference, a checked payment and an easy-to-find receipt.
Open my first bank account
Understand accounts, cards and fees before signing.
First job: I was asked for my CNSS number
Distinguish first registration from an existing number and prepare the file with your employer.
Utilities in my first home
Prepare for moving in and keep old and new meter readings separate.
My first salary and CNSS
Documents to request and the difference between gross and net pay.
My appliance failed during its warranty
Prepare a service file and document device handover and the response.
Collect a Western Union transfer
Check transfer availability and prepare for the collection point.
Bank details and transfers
The details you need to receive your salary and check a transfer.
Leave a rental and document the deposit
Organise evidence, condition records, meters and keys to discuss the balance.
Used phone: check SAJALNI before paying
Check the phone identifiers and clarify temporary or blocked status with the seller.
Vehicle inspection: prepare the booking and keep the result
Check vehicle, centre and confirmation, then follow up inspection findings.
Buying a used car: prepare ownership transfer
Separate vehicle checks, ownership documents and administrative costs before paying.
Sourced references and Barka tips. Prices, availability and procedures may change: check terms with the relevant organisation.
