A documented tracking channel
Topnet offers complaint submission and tracking in its customer area. Other operators have their own channels: use the one for your contract. Forum accusations or technical explanations do not establish the cause of your fault.
Check without resetting everything — Barka advice
Note whether all devices are affected, whether Wi-Fi remains visible and the indicator lights. If possible, compare near the router and by cable on a compatible device. Only restart as directed by the manual; a factory reset can erase settings support needs.
Send specific observations
Provide contract reference, onset, affected times and tests. Example: ‘Drops on two devices since Monday, including by cable; indicator [state].’ Keep the ticket number, ask for the next step and follow up under the same reference.
How this guide was checked
Linked discussions explain why this topic was selected; their replies are not verified rules. Facts are attributed to the named organisation and practical steps are Barka advice. Sources were consulted on 24 September 2026; confirm current requirements with the service.
Useful questions
Does a slow Wi-Fi test prove a line fault?
Not alone. Distance, device and local network may also matter. Describe test conditions so support can distinguish possible causes.
Sources and verification
Sourced references and Barka tips. Prices, availability and procedures may change: check terms with the relevant organisation.
- Topnet · Dépôt et suivi des réclamationsProvider information ·
- Discussion publique · Reddit r/Tunisia · Panne internet et réclamations (témoignage, non vérifié)Editorial reference ·
